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Support Services
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Customer Support
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Regular contact with Konica Minolta Professional
Services customers is of vital importance. The division uses advanced call centre
systems to provide a professional service. Fully trained help-desk team will either
resolve the problem over the phone or arrange for one of its fully trained Service
Engineers to visit a client’s site. By asking pertinent questions, the help-desk
agents will narrow down the possible range of problems in order to provide the site
engineer with as much advance knowledge as possible before arriving at the faulty
device.
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Contracts and SLA's
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Konica Minolta Professional Services offers a number of specialised
Service Level Agreements (SLA). As the move from the long established analogue environment
evolved into a sophisticated digital environment, so Konica Minolta Professional
Services has enhanced its service capability to match the rapid advances in office
automation technology. Accompanying the advanced functionality of Konica Minolta
devices is the need to develop a highly trained field staff and to satisfy the consequent
complex needs of customers. These three areas of concern have been provided for
in a series of service level plans that are geared towards satisfying client needs.
Konica Minolta devices are no longer viewed as simply photocopiers, but as complex
devices that integrate directly into a client’s network infrastructure. Issues such
as, security, up-time, response times, parts availability, skills availability and
software stability are the prime concerns for customers. Through its Business &
Professional Services offerings, MiSax is able to reduce these concerns through
its commitment to superior service and provision of all the elements necessary to
support this commitment.
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After-Sales Support
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Maximum availability of hardware and software
is a priority for most businesses. To ensure that customers continue to reap the
rewards of their products and software solutions, Konica Minolta Professional Services’s
highly skilled and accredited engineers keep products in top condition and maintain
software to optimum standards. Customers can also take advantage of a range of support
services to suit their particular business environment, including telephone helpdesks
and on-site services.
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