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Training
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End-User Training
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Once a device has been installed onto a network, training is
required to introduce the user to the many additional features that the new device
offers. Hands-on training on client premises gives users insight on how to access
the network, direct printing operations and maximise the use of the new device.
This training is delivered on a one-on-one or small group basis and lasts for about
45 minutes.
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Super-User Training
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There are often teething problems when a new device is introduced.
With this in mind, Konica Minolta Professional Services trains one or more key users,
more commonly known as super-users, on additional processes and procedures for a
specific device, for example, the installation and configuration of the printer
driver or the creation of user accounts on a particular device. These users are
normally IT-orientated people who have a better understanding of the device and
are able to assist their fellow colleagues with normal day-to-day problems. This
assists in reducing down-time as problems are resolved more quickly.
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Operator Training
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Special consideration needs to be made with regard to the management
of high volume devices (60 page per minute and more), usually in companies’ print
rooms. With, Konica Minolta Professional Services provides the training for specialised
staff in control of these machines to ensure that full functionality of each high-volume
device is achieved. This includes the management and controlling of all the devices
within the print room environment, including managing job flow, prioritizing jobs,
inserting urgent jobs and stopping jobs.
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Admin/Business Solution
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Managing an entire network of multi-functional devices and various
other INFORMETA software applications requires a high level of expertise and skill.
Konica Minolta Professional Services provides its clients with the necessary training
to manage, control and maintain the entire software and hardware environment, thereby
ensuring a degree of independence, more up-time and a higher return on investment.
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Skills Development
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The Konica Minolta Professional Services training centre forms
an integral part of the division and provides training to Konica Minolta branches
and dealers as well as to clients nationwide. The training centre is a member of
CompTIA and boasts a Thomson Prometric Test Centre, which allows Konica Minolta
Professional Services to deliver CompTIA and Microsoft certification examinations.
Konica Minolta Professional Services prides itself in the quality of the training
offered by its fully qualified trainers, who are specialists in their respective
fields. Training courses on offer include Microsoft, A+, N+, CDIA, Project+, MCSA
and MSCE as well as various Graphics Application modules. These professional programs
provide clients with the skills and knowledge they need to get the most from their
products and software solutions.
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