Let documents flow: Konica Minolta SA looks to solve content management woes

| 11 January 2016

Companies are looking at enterprise content management systems as part of a managed content service strategy, says Greg Griffith, product manager: business solutions at Konica Minolta SA.

Unstructured document processes can have a hugely negative impact on business, and ultimately cost companies unnecessary time and money. In fact, Gartner estimates knowledge workers spend up to 50% of their time looking for specific content items and that each document takes, on average, 18 minutes to find.

"Furthermore, Coopers and Lybrand states that 15% of all paper documents are misfiled or misplaced," explains Greg Griffith, product manager: business solutions at Konica Minolta South Africa, a division of Bidvest Office. "Searching for a piece of information for this length of time is actually equivalent to losing the document altogether, due to the labour costs associated with hunting a document down, outweighing its average value.

"It is fairly simple to calculate the costs associated with unmanaged data; a business merely has to work out the wasted time employees spend searching for documents and multiply that by their salary – using the statistics mentioned above, it is clear that companies are wasting thousands and thousands of rands every year."

To improve their document-based business processes, companies of all sizes and from all industrial sectors are looking at enterprise content management (ECM) systems as part of a managed content service (MCS) strategy. "Organisations are seeking to escape from their paper-based workflows and move towards digital business processes, targeting higher efficiencies and mobile access from everywhere," says Griffith. "However, many businesses are still experiencing barriers to digitalisation, with the cost of printing being just one part of the entire document management process cost."

Konica Minolta South Africa is able to support companies in decreasing operational expenses and delivering access to information in the most effective manner possible.

"There are serious efficiency gains to be made from improving document management throughout an enterprise, without significant capital expenditure."

Konica Minolta's MCS offering is tailored to the individual digital workflows of clients, aiming to increase their operating efficiency. "The first step is to understand the client's business processes in terms of document management and the next is to implement improved processes, software and hardware," he adds. "Once all that is in place, Konica Minolta helps the customer run his infrastructure and update it as needed. This approach takes the document management process in its entirety into account and is built on 10 years of expertise within this space."

About Konica Minolta Business Solutions Europe


Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan. Konica Minolta enables its clients to champion the digital era: with its unique imaging expertise and data processing capabilities, Konica Minolta creates relevant solutions for its customers and solves issues faced by society. As a provider of comprehensive IT services, Konica Minolta delivers consultancy and services to optimise business processes with workflow automation. The company further offers its customers solutions and managed services in the field of IT infrastructure and IT security as well as cloud environments. With regard to its office printing solutions, "IDC MarketScape: Worldwide Print Transformation 2020 Vendor Assessment" stated that Konica Minolta is "recognised globally as a leader in print transformation". As a strong partner for the professional printing market, Konica Minolta offers business consulting, state-of-the-art technology and software and has established itself as the production printing market leader for more than a decade in Europe (InfoSource). Its Business Innovation Centre in London and four R & D laboratories in Europe enable Konica Minolta to bring innovation forward by collaborating with its customers as well as academic, industrial and entrepreneurial partners. For its innovative service approach that complements their devices perfectly, Konica Minolta was awarded the prestigious ‘"Buyers Lab PaceSetter Award for Serviceability and Support 2020/2021" by Keypoint Intelligence. Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa. With approximately 10,000 employees (as of April 2020), Konica Minolta Europe earned net sales of over 2.34 billion in financial year 2019/2020.


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