What is Capture Enabled Business Process Management?

| 9 February 2018

In today's business world, you have to deal with information overload everyday with data arriving in many different forms and from multiple sources. The best way to stay on top of all of your incoming, outgoing and stored information is by adopting some type of business process automation technology that will help you stay compliant and efficient.


Perhaps you have heard of these types of solutions before, though you may still have some questions and reservations about them. Hopefully after reading this article you will have a better understanding of what capture-enabled business process management (BPM) does and how it can change your business. 


Your business processes are a mix of internal and external generated information, combined with human interactions and process decisions along the way, which can get very complicated. So how can a capture enabled BPM solution handle these types of intricate and complex business processes?


Capture-enabled BPM is a powerful combination of information capture technologies, BPM and dynamic case management. The information capture piece drastically reduces your organisation’s labour intensive processes by capturing all types of content for automatic classification, extraction, validation and delivery into applications, processes and repositories. BPM is a way of combining technology and management disciplines to ultimately improve the way you work and to perform at maximum efficiency. Dynamic case management is a collaborative and information-intensive process driven by outside events requiring incremental and progressive responses, human judgments and co-ordination. It is a dynamic way of managing the information that is coming in and leaving your organisation. 


These are some of the benefits:

  • Reduces costs
  • Creates more agile and adaptable processes
  • Automates and speeds up processing
  • Improves customer service 
  • Enhances regulatory compliance
  • Provides 12-18 month ROI
  • Reduces errors and improves information quality
  • Increases productivity and efficiency
  • Increases transparency into business processes and performance
  • Improves integration between document management and CRM/case management


So how does this all actually work?

When information comes into your organisation in any form, a document capture solution technology automatically captures, extracts, validates and classifies through a no-touch process. It doesn't matter what format your information is in; whether it's a fax, email, SMS, XML, PDF format, or anything else, these solutions will translate that data into its proper place. The data can be delivered directly into your business applications, ERP, CRM, or anywhere you need the information to go. The software is highly customisable and can be easily integrated with just about any application or system, while still delivering its high quality information.


This process eliminates the need for manual data entry and manual sorting, filing and searching. It greatly increases efficiency and it ultimately improves the business processes that it is being used on. 



About Konica Minolta Business Solutions Europe

 

Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan. Konica Minolta enables its clients to champion the digital era: with its unique imaging expertise and data processing capabilities, Konica Minolta creates relevant solutions for its customers and solves issues faced by society. As a provider of comprehensive IT services, Konica Minolta delivers consultancy and services to optimise business processes with workflow automation. The company further offers its customers solutions and managed services in the field of IT infrastructure and IT security as well as cloud environments. With regard to its office printing solutions, "IDC MarketScape: Worldwide Print Transformation 2020 Vendor Assessment" stated that Konica Minolta is "recognised globally as a leader in print transformation". As a strong partner for the professional printing market, Konica Minolta offers business consulting, state-of-the-art technology and software and has established itself as the production printing market leader for more than a decade in Europe (InfoSource). Its Business Innovation Centre in London and four R & D laboratories in Europe enable Konica Minolta to bring innovation forward by collaborating with its customers as well as academic, industrial and entrepreneurial partners. For its innovative service approach that complements their devices perfectly, Konica Minolta was awarded the prestigious ‘"Buyers Lab PaceSetter Award for Serviceability and Support 2020/2021" by Keypoint Intelligence. Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa. With approximately 10,000 employees (as of April 2020), Konica Minolta Europe earned net sales of over 2.34 billion in financial year 2019/2020.

 

For more information, please visit http://newsroom.konicaminolta.eu and follow Konica Minolta on Facebook, YouTube and Twitter @KonicaMinoltaEU

 

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